Customer in Disguise
In order for the customer satisfaction to be maximized and sustained, our stations are inspected for "service adequacy" in certain periods of year via our customer in disguise programme.
Good behaviour and attitude by our field officers, placement of store products in a way that meets customer needs and maintenance and hygiene of our stations are important to us.
We work hard to give you the best service possible with our operational activities that are based on high quality standards compliant with HSE criteria.
You can share your opinions about our stations with us by submitting the suggestions and complaints form that can be found in our website and mobile app.